REFUND POLICY – REQUESTING A PAY.SAFE REFUND
If you and your Agent decide to not move forward, you’ll want to request a refund of the IGP Visa Centre.
If you bought a service on www.igpvisa.com.au you have the right to cancel and return your order within 14 days, for any reason and without a justification.
Simply fill in the form on www.igpvisa.com.au/contact-us or get in touch with the IGP Visa Centre Team using the Messenger from within your IGP Platform Agent account. The IGP Visa Centre Team is standing by 24/7 to help make things right.
The duration for your refund may vary as generally, it takes 2-4 weeks from the day your request for refund is submitted. During that time, please be patient and let us resolve the matter.
The Refund Policy, together with, govern your use and access to the Website in addition to any other terms and conditions that you agree to when accessing, viewing, or using this Website.
General
At your request, upon payment to IGP Visa Centre, for services to be rendered by a Participating Agent, IGP Visa Centre will assume responsibility for the payment for such Agent’s services (less the applicable Administration Fee).
IGP Visa Centre agrees not to pay your Agent for services until after the occurrence of your Acceptance of Services.
Acceptance of Services: shall mean: (i) with respect to an invoice, a transfer of funds by the client to IGP Visa Centre in respect of such invoice or (ii) with respect to a Participating Agent’s service, the earlier to occur of the following: (a) Participating Client and Participating Agent agree as to the rightful recipient of the funds or (b) Participating Client and Participating Agent have concluded the process comprising the Dispute Service.
If you’ve changed your mind
Generally, IGP Visa Centre or an Agent does not have to give a refund if you simply change your mind about the service requested. An Agent can refuse to give you a refund if for example you simply change your mind.
Questions – 100% Money Back Guarantee
You have asked a question on www.igpvisa.com.au and Then you have changed your mind.
Here is how the 100% money back guarantee works: To help operate the IGP Visa Centre platform, including services like customer support and credit card processing, IGP Visa Centre agent charges a service fee when you withdraw your question or request a refund after an Agent has provided a response.
Disputes
If you have a potential dispute with your Migration Agent or Immigration Lawyer, please raise a dispute and notify us as quickly as possible; especially if you believe you should be entitled to a refund.
If you reasonably dispute the quality or completion of services provided by an Agent, then both you and your Agent agree that IGP Visa Centre shall have no payment obligations to any party related to relevant fees until such dispute is resolved in accordance with one of the two scenarios below:
IGP Visa Centre’s obligation to pay any payment (less applicable Administration Fees) is expressly conditioned upon resolution of all outstanding disputes with respect to such payment or refund.
Our Website Terms, Terms-Of-Use, Privacy Policy, and other supplemental policies and terms linked to in the Website Terms apply to your use of IGP Visa Centre, are incorporated by reference, and form part of your agreement with IGP Visa Centre. Please read the Website Terms carefully at https://www.igpvisa.com.au
IGP Visa Centre may vary or modify the Refund Policy any time without notice. Any amendments to these Terms will be published on the Website. It is your responsibility to ensure that you are aware of any changes to the Refund Policy. Any subsequent access, viewing or use of the Website in any way will constitute an acceptance of the Refund Policy.